Job description

Manager-Correspondence Research Roles & Responsibilities SLA Compliance: Monitors daily inflow and completions. Also conducts daily huddles to prioritize the day?s work. Process Compliance: Ensures agents are following the most updated SOP. Manage the statutory and regulatory requirement of each Client engagement Client Management: Manage weekly/monthly business review calls. Promptly responds to all queries and escalations from client partners. Knowledge Management: Ensures the team completes all mandatory and process specific courses in a timely manner. Operations: Daily Operations are managed efficiently by reporting the status to the stakeholders. Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets. Compliance and Audit: Ensures the processes are inline with all the Audit and Compliance requirements by frequently reviewing the process and implement necessary controls

Skills Required

Key Skills

• MORTGAGE

Other Information