Head IT Operation
Job description
Head IT Job Location: Hyderabad Roles & Responsibilities: Develop IT strategic plans, Lead Hardware/Software/Networking services, IT security and change management to achieve business objectives Planning, Budgeting & Execution of Opex, Capex and other IT projects. Responsible for AOP preparation with strategic initiatives ? Capex & Opex for IT Vendor management Build relation with OEM service delivery / support team by communication and holding periodic meeting with OEM support representatives. Assessment of RCA?s and fixing of the issues to avoid the repetition of the problems. Responsible for CSAT from clients and meeting the target rating as per the agreed terms Review and implement best IT policies and procedures for the maintenance. Ensuring the IT inventory and critical spares for high availability systems. Ensuring the updated version of tools and monitoring of the IT Infra and applications Relevant experience in IT operations/management/project management .
Skills Required
Key Skills
- OPEX
- CSAT
- RCA
- CYBER SECURITY
Other Information
