Contact Center- Leads
Job description
Asst Manager/ Manager- Contact Center Location: Bangalore Candidate Expectations: Candidate must have minimum experience of 7- 12 Years in Contact Center/ Helpdesk1 Should have experience in dealing with End customers as customer service Should have managed a HR Helpdesk team of around 20-25 FTE Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Job Description: Should have Bachelor?s degree in any specialization Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. Should have understanding of HR Employee data management & Payroll processes The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Preferably experienced in transition of helpdesk and documentation of SOP?s Team Handling, Escalation handling, Client Management, In depth Understanding of HR Functions and HR Technology Flexible with Shifts.
Skills Required
Key Skills
- TEAM HANDLING
- ESCALATION HANDLING
- CLIENT MANAGEMENT
- HR FUNCTIONS
- HR TECHNOLOGY
- PAYROLL PROCESSES
Other Information
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