Head ? Service Management
Job description
Head ? Service Management Candidate Specification: Minimum 15 years of experience Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery. Familiarity with banking regulations and compliance standards applicable to corporate banking services. High proficiency in handling business operations and procedures. Manage service requests and incidents, ensuring adherence to SLAs and resolving issues promptly. Ensuring smooth delivery of service for all insourced operations. Monitor service performance and identify areas for improvement, implementing proactive measures to enhance service delivery. Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards.
Skills Required
Key Skills
- TRADE FINANCE OPERATIONS
- SERVICE MANAGEMENT
- INCIDENT
- BUSINESS OPERATIONS.
Other Information
