Contact center Lead (Life insurance and pensions)
Job description
Contact center Lead (Life insurance and pensions) Location-: Mumbai/Kolkata Candidate expectation Candidate must have 8 + years? work experience working in Contact Centre and Customer service operations. Must support for UK life and pension domain. Job Description: Anticipate customer?s needs, provide input for solution, and demonstrate industry standard Provide input to the customer and build confidence with the customer at higher levels to be treated as an advisor Analyse and constantly improves system, process and nature of services being provided to the customer Knowledge on SLA Management, customer service metrics and improvement of CSAT score Prepare timely reports and create decks for client visits and performance reporting. Hire, coach and provide training to personnel to maintain high customer service standards Evaluate performance with key metrics (accuracy, call-waiting time etc.) Candidate must have team handling experience Should be flexible to work in night shifts.
Skills Required
Key Skills
- TEAM HANDLING
- INSURANCE
- LIFE AND PENSION
Other Information
Related Jobs
