Incident Management Co Ordinator
Job description
Senior Associate/Team Leader/Assistant Manager- Incident Management Co Ordinator Location: Mumbai Candidate expectations Candidate with 2+ years of experience in Incident Management Co-ordinator Sending timely communication to stakeholders and senior management to notify of an on-going high severity incident Job Responsibilities: Responsible for managing major incident management impacting the global business or its clients. Deciding the severity of the incident based on the duration of outage and business impact. Ensuring timely and accurate incident reporting. To limit business impact by providing quick resolutions. .Ensuring quality data capture within Service Now, including client impact. Creating MIM tickets for issue caused due to operational errors. To take timely updates in case of any new implementations in applications Candidate must have good communication skills Flexible to work in any shifts
Skills Required
Key Skills
- L1 SUPPORT
- L2 SUPPORT
- INCIDENT MANAGEMENT
- SERVICEDESK
- MAJOR INCIDENT
Other Information
