Warranty and Claims-Manager/Sr Manager
Job description
Delivery Lead- Warranty and Claims Location: Pune Candidate expectations Candidate must have overall 12+years of experience, with relevant 10+ years of experience in warranty process operations/related process in automobile industry Will be responsible for leading the back-office team for Warranty Claims processing, AMC Claims Processing, AMC Booking and other activities related to AMC. Candidate must have experience in Automobile Sector. Technical Knowledge related to Commercial Vehicles (Essential) Job Description: End to End functional knowledge of Warranty Claims Management which includes Warranty Claims processing, AMC claims and other activities related to Claims processing Knowledge of Dealer Management System/ CRM/Siebel/SAP/Other Automotive dealer management system or portal or module. Good analytical/Digital mind set and communication skill with dealer/Customers/Channel partners handling experience will be preferred Setting timelines for deliverables. Meet performance standards as per agreed KPI for the team. Ensuring Regular Governance in place (Internal & External Governance Meeting with teams and Business) Defining and managing priorities against the available capacity of team members. Facilitating and leading daily team meetings. MIS, Presentations & Conducting Review Meetings Identify new strategy that will support the business needs Transforming the process as per business requirements through various routes like IT Automation or through RPA (Digital format). Plan & drive the related IT team towards Execute of projects within timeline Responsible for resource utilization, productivity, process performance and quality. Operate largely independently within set guidelines, but proactively seek managerial guidance by identifying crisis situations Creating a collaborative, innovative and efficient working culture. Upholding morale and team performance in challenging circumstances. Adhere to quality assurance guidelines and maintain high levels of quality while delivering services to respective agencies. Establish team as well as individual goals and deliver against the same as per defined service delivery framework and quality processes Flexible with shifts
Skills Required
Key Skills
- WARRANTY
- CLAIMS
- CLAIMS PROCESSING
- AUTOMOBILE SECTOR
Other Information
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