Job description

Executive Candidate Specification: Minimum 2+ yrs of experience into written correspondence. Job Description: Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.

Skills Required

Key Skills

• CASH FLOW
• BANK RECONCILIATION
• LOAN PAYMENTS

Other Information