Job description

Project manager (Billing) Location:Bangalore/Hyderabad Candidate Expectations: Candidate must have overall 10years in Billing (ORMB) Strong understanding of claiming and settling the OUR charges on MT103 payments. (Essential) Understanding of ORMB Billing platform and fundamentals of Billing will be an added advantage Monitor Nostro breaks on TLM and work with reconciliation team to ensure clearance on timely manner. Job Description: Acquire and update knowledge on procedures and products ? Ensure that each work item is completed in accordance with established procedures and standards. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked. Identify and escalate potential complaints. Exhibit ownership of the business. Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank. Respond to mails/queries related to process timely with a cc to the Line Manager. Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made. Responsible for reviewing and updating procedure documents annually or as and when required. Review the process E2E and enhance the current work flow on ongoing basis Perform record and Maintain EOD checks. Handle ADHOC request from Stakeholders, Prepare MI?s and Reports per management request. Carry out root cause analysis, business risk and client impact in case of any service outage. Contribute to the creation of a supportive work environment driven by people centric values ? Build professional relationships with colleagues in other areas. To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply. Governance framework provides effective oversight of how fairly customers are treat and market integrity is upheld. Engage with regulatory bodies in a timely, open and transparent manner. To maintain internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Experience in a processing environment. (Essential) Understanding of Claims & Settlements Evidence of good analytical, statistical and data mining skills to study trends. (Desirable) Strong Relationship building skills. (Desirable) Flexibility to work in different shifts including weekends. (Essential)

Skills Required

Key Skills

• ORMB
• BILLING
• TLM
• PAYMENTS

Other Information