Job description

Assistant Manager / Manager ? Culture and Communication Trainer Location ? Bangalore Job Responsibilities : Candidate with minimum 5+ years of experience in Culture & Communication Training and V&A Domain. Exposure to US Culture Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment. Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals. Conduct new hire interviews to funnel right resources for stakeholders. Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds. Provide the necessary documentation and reporting for all classes facilitated. Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods. Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively. Conduct client-specific training, as needed. Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction. Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams. Show flexibility by being able to quickly adjust to frequent process and information changes. Demonstrate emotional intelligence by handling work under pressure effectively Flexible to work in global working hours.

Skills Required

Key Skills

• COMMUNICATION TRAINER
• V&A
• VOICE AND ACCENT

Other Information