Job description

CEM Transformation - Utility - AGM Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required in Transformation specially Utility Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. transformation assessment (consulting) Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions.

Skills Required

Key Skills

• CEM TRANSFORMATION
• CUSTOMER SERVICE
• TRANSFORMATION

Other Information