Job description

CEM Solution Architect - AGM - PAN india Candidate Expectation and Roles & Responsibilities Minimum 13+ yrs of experience required Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Work on the opportunity commercials and create business value for the proposal. Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely. Create industry specific white papers, point of view and case studies on CX.

Skills Required

Key Skills

• CEM SOLUTION
• PRESALES
• SOLUTION ARCHITECT

Other Information