Job description

Senior Operations Manager-Customer Service Location: Mumbai/Pune Candidate Expectations: Candidate must have 10+ years? experience in a customer service environment in an Operations role Should have worked in the capacity of an operations Manager for a minimum of 3 years? experience in Banking industry and with a total work experience of 10+ years Experience in banking card operations ? US Voice Job Description: Strong management experience in an operational environment in an international call center environment is a must Manage and lead a team of 4-6 Unit Managers/Team Leaders Responsible for overall operational issues on day-to-day basis Need to take care of SLA?s, client relationship and team management Should possess excellent communication and interpersonal skills Should be a team player Excellent knowledge in MS Office Ability to work effectively in ambiguity, shifting priorities and multiple deadlines Strong execution skills with focus on clear, realistic action steps and timeliness Create and implement processes that result in improved business performance Ability to motivate and generate results from the team Should be open to working in night shifts & on weekends

Skills Required

Key Skills

• CUSTOMER SERVICE
• US BANKING
• CARD OPERATIONS

Other Information