Job description

SPE - Voice Candidate Specification: Minimum 2+ years of experience Job Description: 2+ years of experience in providing training and quality support to customer care contact centre programs. Define potential quality metrics, collect metrics to prepare quality reports and identify trends and training needs for Pre-test Estimates (PTE) associates and ensure domain/developmental training needs are met. Author Quality Control Plan (QCP) for the engagement. Design and review the quality evaluation form. Analyze quality related data points to recommend changes in process. Develop materials needed for training as required.

Skills Required

Key Skills

• MEDICAL BILLING
• CONTACT CENTER
• QUALITY CONTROL PLAN

Other Information