Job description

Manager Candidate Specification: Minimum 11+ years of experience into transitions. Job Description: Develop timelines, milestones, and communication plans for a seamless transition. Ensure all customer service processes, policies, and roles are properly updated and aligned with the new operational structure. Proactively identify risks related to the transition process and work with relevant teams to mitigate these risks. Track and report key metrics related to the transition, including performance benchmarks, customer satisfaction, and employee engagement. Conduct post-transition reviews to assess the effectiveness of the transition process and identify areas for improvement.

Skills Required

Key Skills

• CUSTOMER SERVICE
• TRANSITION

Other Information