Job description

ServiceNow Admin / SAM Location: Bangalore Qualification: Any degree Job description: Must Have Minimum of 7+ years of experience in managing Service Delivery Operations, support functions like ServiceNow support groups, MIM, Incident management, Service request fulfilment and Reporting. Should Be Coordinating with ServiceNow for upgrades & patching activities Should Have Strong understanding of IT Service Management (ITSM), IT Operations Management and IT Asset Management processes and frameworks (ITIL). Must Be Excellent communication, presentation, and interpersonal skills. Must Have Clear understanding of ServiceNow platform knowledge, license management, opening ServiceNow Hi support tickets, escalating performance issues/outages to ServiceNow support, and/or corresponding with ServiceNow support resources. Good to be Ability Act as the Technical Commander of the Hi-ticket created for the issue reported by end customer and track on what is currently happening and what is going to happen during a P1/P2 Incident Must have worked in Identify opportunities for innovation and optimization of ServiceNow solutions to drive continuous improvement in IT operations and service delivery. Good to be Familiar knowledge on ITSM, ITAM, ITOM

Skills Required

Key Skills

• SERVICENOW
• ADMIN
• ITAM
• ITSM
• ITOM SERVICENOW ADMIN

Other Information