Job description

Team Lead (customer service) Location-: Thane Candidate expectations: Candidate have at least 4-7 years of experience into customer service operations Experience in handling team (at least 10-15 FTEs) Job Description: Create an inspiring team environment with an open communication culture Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members? feedback and resolve any issues or conflicts Recognized high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Customer and Client focus maintained Identify opportunities and take action to improve overall productivity across all channels Identify opportunities and take action to improve quality of customer service across all channels

Skills Required

Key Skills

• OPERATIONS
• PERFORMANCE MANAGEMENT
• CONTINUOS IMPROVEMENT

Other Information