Job description

Team Lead - QA (Customer Service) Location: Mumbai Candidate expectations Candidate should have 1-2 years in Customer Service Candidate should have analytical, good Communication and presentation Skills. Job Description: CSR responsibilities + taking advanced customer cases. Performing QA, identifying individual & team? s knowledge gaps, organizing trainings and reporting to TL the results. Cooperating with senior CSR specialists to align training needs. Rotating on-floor support. CSR capabilities + QA Mastery level from Effective to Expert in all competencies, computer literate. Expert in product and process portfolio. Should be comfortable with night & rotational shifts

Skills Required

Key Skills

• CUSTOMER SERVICE
• QA
• CSR

Other Information