Job description

Team Lead - Quality analyst Location-: Gurgoan Candidate expectations: Candidate have at least 3-5 years of experience into Quality analyst Job Description: 100% WFO and night shifts applicable by default Good understanding of OTC Lifecycle, B2B Business Prior experience of doing quality assessments for international voice work Good Communication & Presentation Skills - speaking and writing skills. Moderate Excel proficiency Good understanding of 7 six sigma tools of quality ? preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.

Skills Required

Key Skills

• QA
• OTC LIFECYCLE
• B2B BUSINESS

Other Information