Job description

Ops Lead/Delivery Manager-B2B/B2C collections- Location: Gurgaon Candidate expectations Candidate must have 8+years of experience in B2B Collections/ order to cash process. Prior experience of working in an op?s leader role of a business-to-business collections / order to cash process. Prior team leading international voice experience ? B2B/B2C Collections. Job Description: Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience of managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Flexible with night shifts

Skills Required

Key Skills

• O2C COLLECTION
• B2B COLLECTIONS

Other Information