Job description
Senior Manager Candidate Specification: Overall 20+ years of experience with 10 years of experience into Quality Job Description: Ensure deployment of Service Quality Plan in line with contractual commitments Drive focus on process documentation, harmonization and redesign in compliance with Quality management system Drive focus on defect prevention and related controls to minimize and mitigate risks Identify high impact projects and drive transformation partnering with process owners Drive the Quality culture across teams Drive focus on defect prevention and related controls to minimize and mitigate risks Ability to drive digital transformation in quality deliverables Ability to articulate and deliver business metrics improvement
Skills Required
Functional Head - Quaity
ITES/BPO/KPO
ITES/BPO/Customer Service
Full Time, Permanent
Leadership - Quality
Key Skills
- QUALITY
- TRANSFORMATION
- ORDER MANAGEMENT
Other Information
GO/JC/20306/2024
Maheshwari