Lead process trainer- AR caller
HyderabadFull Time
AR CALLER
DENIAL MANAGEMENT
PROCESS COACH
RCM OPERATIONS
TRAINER
Job description
Roles and Responsibility:
Coach and
mentor AR Calling associates on end-to-end US Healthcare AR processes
Conduct call
audits, identify gaps, and provide structured feedback
Support new
hires during nesting and ramp-up phases.
Coach team
members on best practices for AR follow-ups, denial resolution, appeals, and
payer communications, ensuring consistency and accuracy.
Perform
quality audits on AR follow-ups, denial management, appeals, and eligibility
& benefits verification to ensure adherence to payer guidelines and
internal SOPs.
Strong
understanding of payer rules, reimbursement guidelines, denial categories, and
end-to-end RCM workflows.
Must have skills:
Proven
experience in training teams on end-to-end AR Calling processes.
Skills Required
Lead process trainer- AR caller
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelors degree
Full Time, Permanent
Key Skills
- AR CALLER
- DENIAL MANAGEMENT
- PROCESS COACH
- RCM OPERATIONS
- TRAINER
Other Information
GO/JC/2036/2025
Divya R
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