Job description

Quality Manager Location: Gurugram Candidate Expectations: Candidate must have overall 8+years of experience with relevant 5-6 years? experience in managing a Quality Manager Role preferably with US banking background covering the Customer Collections areas. Also, should be well versed with the regulations and compliance aspects Strong supervisory/management experience in an operational environment. Job Description: Manage Delivery of processes across US Banking (End to End Enterprises Fraud Management) across Multiple shores; Ability to make sound decisions that reflect good judgment. Exceptional performance management abilities. Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment. Demonstrated success driving organizational change with a track record of innovation. Exceptional influencing skills that inspire action without full reliance on authority. Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines. Experience in creating and implementing processes that result in improved business performance. Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view. Excellent oral and written communication skills. Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines. Experience in interviewing. Experience in complex financial analysis and ability to infer relevant business applications. Ability to plan for projects and initiatives by identifying risks and assumptions. Strategic thinking skills and a focus on bottom-line results. Strong PC skills (Microsoft Office). Six Sigma Green belt certified Flexibility with shift timings

Skills Required

Key Skills

• QUALITY MANAGER
• US BANKING

Other Information