CEM Solution Architect- Healthcare – AGM – Pan India
GurgaonFull Time
CEM SOLUTION
CEM SOLUTION ARCHITECT
Job description
Job Title - CEM Solution Architect- Healthcare – AGM – Pan India
Candidate Expectations
& Responsibilities :
Strong understanding of
healthcare offerings across techno-functional areas in contact centre
environment, with over 17+ years in BPO Industry with at least 10+ Years in
Healthcare delivery and or in solutions.
Must have exposure of US
Healthcare Payor and Provider side of business (Payor side experience is must)
Preferred professional with
Healthcare Industry certification
Lead solution design,
approach, strategy across proactive and reactive deals or opportunities for
healthcare.
Must possess knowledge of
various CRM, applications and tools leveraged across Payor and Provider
organizations (CRM & Agent Workspaces Like PEGA, TriZetto Facets, Knowledge
Management & Internal Scripting Tools etc.) Aware and identify emerging trends,
disruptive technologies, and evolving customer needs within the healthcare
sector.
Hands on experience in
creating proposals, presentations including end to end deal construct, ensuring
navigations with internal leadership and on demand defend proposals at client
calls or in person. Lead in developing and reviewing responses to Requests for
Proposals (RFPs) and Requests for Quotations (RFQs).
Front end and approach
shoulder to shoulder with sales team for GTM and new customer pursuits.
Maintain and sustain healthy
pipeline of deals for healthcare ensuring right strategies for growth organic
or new logo pursuits.
Being well-versed with
healthcare should be able to mauver and assess any compliance and regulatory
exposure like HIPAA, HITECH Act Enhancements and TCPA
Should be able to comprehend
down-stream and upstream FMEA (Provider calls, Member calls) enabling right
tailored strategies basis top interaction intents.
On need basis flexible to
travel to client sites for Due Diligence and client defence
Provide strategic technology
implementation strategy (specific from Business side on viability) to achieve
desired business outcomes.
Offer expert advisory on
market challenges and opportunities, including competitive landscape analysis
and deal flow insights.
Provide intelligence on
industry approaches, successful strategies, and potential partnerships.
Identify and recommend target markets, deals, and business opportunities
aligned with our investment strategy.
Hands on with financial
analysis to assess market costs, pricing models, and potential returns on
investment.
Contribute to the strategic
positioning and value proposition of our proposals. Maintain a deep
understanding of the competitive landscape, including competitor strategies,
market share, and product offerings
Present research findings and
recommendations to senior management.
Skills Required
CEM Solution Architect- Healthcare – AGM – Pan India
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- CEM SOLUTION
- CEM SOLUTION ARCHITECT
Other Information
GO/JC/2039/2025
Hemalatha
