Job description

Analyst Candidate Specification: Minimum 1+ year of experience into international voice process. Job Description: Handle inbound and outbound calls from international clients/customers. Manage complex customer complaints and escalate issues as needed. Maintain detailed records of customer interactions, issues, and resolutions. Follow up on customer interactions to ensure all issues are resolved satisfactorily. Meet and exceed performance metrics such as call handling time, quality scores, and customer satisfaction targets.

Skills Required

Key Skills

• INTERNATIONAL VOICE PROCESS
• CUSTOMER SUPPORT
• CONTACT CENTER.

Other Information