Job description

Analyst Servising Candidate expectation Basic Degree completion (15 years of education) ? Excellent attention to detail ? Ability to multi-task and consistently meet multiple deadlines ? Strong verbal and written communication skills ? Ability to work in a team environment ? Strong customer service orientation ? Ability to use good judgment ? US Mortgage knowledge servicing or Originations Job Description: The candidate will responds to written customer complaints and inquiries by providing written responses that follow established policies and procedures. Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable-Rate Mortgage) adjustments, escrow disbursements, escrow analysis, tax, Mortgage insurance, Successor in Interest, Trust or LLC queries, and general account maintenance. Responsibilities: ? Works closely with internal departments to resolve inquiry, dispute, or complaint. ? Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau). ? Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act). ? Categorizes incoming correspondence and follow established assignment / escalations process. ? Maintain a high degree of accuracy, departmental productivity and quality team goals. ? Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks. ? Processing tasks as per the process guidelines ? Meeting assigned productivity and quality targets ? Adhering to SLAs and TATs

Skills Required

Key Skills

• CHAT SUPPORT
• SOLUTION SUPPORT

Other Information