Job description

Manage and oversee the WFM functions and capacity planning to ensure all operational metrics or KPIs are met or exceeded. Identify and implement opportunities for cost reduction, efficiency improvement, and service enhancement. Work with senior management and global teams to align WFM strategies with business objectives and customer needs. Analyze historical trends and future projections to create accurate and efficient forecasting, scheduling, and staffing plans for the region. Work with global WFM team to implement and monitor workforce optimization programs

Skills Required

Key Skills

• WORKFORCE MANAGEMENT
• CAPACITY PLANNING
• SCHEDULING
• FORECASTING

Other Information