Job description

Senior officer -Application Production support Location: Mumbai Candidate Specification: Candidate must have 5+ Years of application support experience Experience working in a medium-large sized company, supporting at least 1000 users Become SME for a number of existing or new applications as required ? Primary role Job Description : Follow documented Procedures to resolve service desk tickets Plan, prepare and deliver project requirements Provide Audit and compliance information as requested Manage other ad-hoc tasks as and when requested by Management Manage service desk requests to ensure SLA?s are met Prepare system support documentation as required Manage Vendor relationships as necessary Manage upgrades / patching to ensure supported software is in place Manage Communication with Business Ops to resolve issues and provide feedback Knowledge on windows / SQL is essential SWIFT knowledge is desirable MQ support / Admin ? Desirable Financial experience ? Required Front Office Experience ? Essential Virtual Environment Management ? Exposure Splunk exposure ? Desirable SQL Statement writing ? Essential Management of change in a complex environment ? Essential Working across multiple branches to support Key applications ? Essential Monitoring tools- Essential. Flexible with 24*7 shift timings

Skills Required

Key Skills

• APPLICATION
• PRODUCTION SUPPORT
• ITIL
• APPLICATION SUPPORT
• WINDOWS / SQL
• SWIFT KNOWLEDGE
• MONITORING TOOLS
• BAU.

Other Information