Job description

Transformation (Voice/Contact Center)- Senior Manager-Thane. Job Description: Candidates with Strong contact center techno functional resource or transition manager with 15 plus years of experience. Project Management/Program management, Issues and Risk management, CC Transformation projects Good to have : Black Belt, Agile, Risk management certifications, IT skills. Deep understanding of contact center operations and metrics is preferred. Good interpersonal, presentation, and communication skills. Good PowerPoint skills and project management skills is a must. Should be able to communicate with the CXO level stakeholders. Global client management experience at the senior stakeholder level is a must. Should have handled or managed multiple contact center transformation projects implementation Well versed with project management techniques and reporting PMP or Prince certification preferred. Expertise in Agile methodology would be preferred Lean Six Sigma expertise would be an advantage Contact Center Technology & Know-how of industry renowned cognitive solution platforms is preferred. Should be able to orchestrate recommend technology solutions implementation and work with partners to get the technology solutions delivered. Experience of managing diverse teams with domain and techno functional skills. Experience in governance of solution delivery with various solution teams on quality, timelines, scope, expected outcomes. Should be flexible in working with Rotational & Night Shifts.

Skills Required

Key Skills

• CONTACT CENTER TRANSFORMATION
• TRANSFORMATION
• VOICE

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