Job description

Manager Candidate Specification : minimum 5yrs experience in managing Training / Learning & Development related tasks projects- training scheduling, project managing and reporting or Operations. Job description: Working knowledge of research methodology and principles. Experienced in needs assessment (TNA) techniques/ tools. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Exceptional organizational and multitasking skills Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Willingness to relocate, travel and work in shifts, at short notice.

Skills Required

Key Skills

• TRAINING AND DEVELOPMENT
• TRAINING NEED ANALYSIS
• TNA
• TNI

Other Information