Job description

Team Leader / Senior Manager ? Mortgage Servicing QA - Bangalore/Mumbai Candidate Expectations & Responsibilities : 8-14 Years Work Experience in mortgage servicing, banking or financial services is preferred Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers. Understanding the customers? circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures. Addressing and resolving customer concerns, inquiries, issues, or complaints which have been escalated by the team Understanding of the different process requirements and ensure the team delivers as per below: Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer Lead a team of 10 to 20 team members Maintain monthly reports to track and monitor production, Quality, efficiency. Periodic Inflow Tracking and Quality monitoring Maintaining Daily, Weekly, Monthly reports Customer focused and Excellent Team Player/Strong Interpersonal skills Maintaining Daily, Weekly, monthly reports Be well versed with risk assessment and audit documentation Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required. flexible with night shifts

Skills Required

Key Skills

• MORTGAGE SERVICING
• QUALITY ANALYST
• MORTGAGE & BANKING

Other Information