GPSS- Manager/DM

BengaluruFull Time
CAPACITY PLANNING DATA ANALYST FORECASTING LEADERSHIP RESOURCE BUILDER WORKFORCE MANAGEMENT
Job description

Job Title:- Manager/DM -GPSS
 
Key Responsibilities:
  • Lead WFM solutioning and pricing strategy for RFPs and new business opportunities
  • Design and implement end-to-end WFM models, including forecasting, capacity planning, and scheduling
  • Develop and optimize capacity models, staffing plans, and SLA-based delivery frameworks
  • Generate actionable insights for global operations through advanced analytics
  • Drive automation initiatives using Excel, VBA, Power Query, or other relevant tools
  • Collaborate with cross-functional teams for workflow optimization and resource allocation
  • Establish and track performance metrics, proactively identifying areas for improvement
  • Communicate effectively with senior stakeholders, showcasing strong leadership presence

Required Qualifications:
  • 7+ years of experience in Workforce Management, preferably in a BPO, shared services, or global operations setup
  • Proven experience with WFM solutioning and pricing for RFPs
  • Proficient in Advanced Excel, including macros, pivot tables, and data automation techniques
  • Strong analytical skills with experience in tools such as Power BI, Tableau, or similar
  • Solid understanding of capacity planning, SLA management, and workforce optimization principles

Skills Required
GPSS- Manager/DM
Hospitals/ Health Care
IT-Software
Degree
Full Time, Permanent
Key Skills
  • CAPACITY PLANNING
  • DATA ANALYST
  • FORECASTING
  • LEADERSHIP
  • RESOURCE BUILDER
  • WORKFORCE MANAGEMENT
Other Information
GO/JC/213/2025

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