GPSS- Manager/DM
BengaluruFull Time
CAPACITY PLANNING
DATA ANALYST
FORECASTING
LEADERSHIP
RESOURCE BUILDER
WORKFORCE MANAGEMENT
Job description
Job Title:- Manager/DM -GPSS
Key Responsibilities:
- Lead WFM solutioning and pricing strategy for RFPs and new business opportunities
- Design and implement end-to-end WFM models, including forecasting, capacity planning, and scheduling
- Develop and optimize capacity models, staffing plans, and SLA-based delivery frameworks
- Generate actionable insights for global operations through advanced analytics
- Drive automation initiatives using Excel, VBA, Power Query, or other relevant tools
- Collaborate with cross-functional teams for workflow optimization and resource allocation
- Establish and track performance metrics, proactively identifying areas for improvement
- Communicate effectively with senior stakeholders, showcasing strong leadership presence
Required Qualifications:
- 7+ years of experience in Workforce Management, preferably in a BPO, shared services, or global operations setup
- Proven experience with WFM solutioning and pricing for RFPs
- Proficient in Advanced Excel, including macros, pivot tables, and data automation techniques
- Strong analytical skills with experience in tools such as Power BI, Tableau, or similar
- Solid understanding of capacity planning, SLA management, and workforce optimization principles
Skills Required
GPSS- Manager/DM
Hospitals/ Health Care
IT-Software
Degree
Full Time, Permanent
Key Skills
- CAPACITY PLANNING
- DATA ANALYST
- FORECASTING
- LEADERSHIP
- RESOURCE BUILDER
- WORKFORCE MANAGEMENT
Other Information
GO/JC/213/2025
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