Job description

Serve as the off-shore point of contact for the business- service delivery Overall responsibility for SLAs and Performance Metrics as off-shore delivery lead Oversee service delivery and demand management of vertical services Client engagement including participation in governance review meetings Partner with onshore business teams to build a culture of one cohesive team Facilitate the introduction and termination of vertical services Understand and drive operations excellence, process improvements Implement processes that offer streamlined delivery capabilities for gained efficiencies, cost reduction, and higher levels of service Serve as point of escalation for business-specific issues

Skills Required

Key Skills

• INFRA
• DELIVERY MANAGEMENT
• CIS
• HEALTHCARE

Other Information