Job description

Treasury Analyst(voice) -Associate Location: Pune Candidate expectations & Job Description: Candidates with minimum 1+year of experience into Treasury Analyst(voice) Assist customers via the inbound calls received for account requests/ inquiries: Payment related queries like Remote deposit capture, Payment Center Positive Pay: Check positive pay, ACH positive pay, reverse positive pay Business Account Closure ACH & Wire: ACH deletion/ reversals, Wire PIN acknowledgement, ACH & Wire inquiries, ACH return/ settlement, Wire limit change Add user to Payment Centre Add/ remove accounts Account maintenance Meet required criteria for call quality standards Maintain customer relations with a high degree of internal and external customer service. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Recording and updating customer information via the organization?s internal systems. Resolving customer queries at first point of contact. Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer. Ensure call handling and service quality is maintained Should be flexible in working shifts (Includes Rotational & Night Shifts)

Skills Required

Key Skills

• TREASURY ANALYST
• TREASURY MANAGEMENT
• VOICE PROCESS

Other Information