Job description

Payroll - Transition Manager Location: Chennai Candidate expectations: Candidate must have minimum 10 to 20 years of experience in BPS Transition Candidate must have Knowledge of BPS Industry and Practices Job Description: Exposure to business process Quality Management framework, ex. Agile, Six Sigma or LEAN Proficiency in MS office tools like Project, Excel, Visio, PowerPoint & Word In-depth knowledge of technology solutions related to BPS solutions around imaging and workflow Possesses Passport & US/UK/Schengen VISA as job involves extensive travel and extended stay away from home country.. Transition Ownership: Analyzes client business processes on off-shoring and develops transition plan for identified processes. Ensures maximum value to client while doing the same. Creates an effective project team with appropriate team composition ? Ensures required resources are arranged for transition-related training delivery Escalation Management-Interacts with stakeholders in infrastructure services, administration, etc to ensure appropriate connectivity and software installation, hardware and such other resources / Monitors through effective dashboards the overall functioning of processes, identifies improvement areas and implementing adequate measures to maximize customer satisfaction levels during the transition phase Monitors Voice of Customer as captured during transition phases Ensure business operational design are reviewed and appropriate measurement systems are put in place to capture operational metrics Serves as the point of escalation for customers in transition-related matters (related to methodology validation, transition milestones, staffing, training, etc.) Ensure the process through transition, piloting and finally handing over to service delivery team in the Business As Usual (BAU) mode as per deadlines

Skills Required

Key Skills

• PAYROLL
• TRANSITION MANAGER

Other Information