Job description

ASPEN Tech EBRS Developer Candidate Expectations: Any Graduate Job Description: Resolve incidents and service requests Provide technical and functional expertise and guidance to the support analyst(s) to resolve incidents Analyze incidents/issues and identify root cause Implement fixes based on root cause analysis Document resolutions for known errors and update knowledge base Review Implementation of solutions for bug fixes / enhancements and ensure adherence to Sanofi technical and quality standards and guidelines Perform technical impact assessment due to changes (minor enhancements) Responsible for taking the transition for the assigned-set of applications, proactively highlighting issues and roadblocks in a timely manner to the Service Delivery Lead Responsible for complete and timely transition of the new applications for the owned-domain-areas including development of complete transition documents and deliverables as agreed as part of the transition plan. Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and onboarding technical team. Responsible for documenting the relevant SOP?s and identifying areas of improvements. Responsible for ensuring seamless playback session of the techno functional understanding of the system by the team during transition and execution

Skills Required

Key Skills

• ASPEN

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