Non-Voice Support Executive (International)

Location

Responsibilities

• Provide exceptional customer service to clients through chat support, ensuring timely and effective resolution of their queries and concerns.
• Respond to customer emails in a professional and courteous manner, addressing their queries and resolving issues in a timely and efficient manner.
• Maintain accurate records of customer interactions, including chat logs and email correspondence.
• Collaborate with internal teams to resolve complex customer issues and provide seamless support.
• Stay up-to-date with product knowledge and company policies to provide accurate and informed support to customers.

Requirements

• 1-3 years of experience in customer service or chat support.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills.
• Basic computer skills and proficiency in using chat support software.
• Ability to maintain confidentiality and handle sensitive customer information.

Benefits

• Opportunity to work with a dynamic and growing company.
• Chance to develop skills and expertise in customer service and chat support.
• Collaborative and supportive work environment.
• Opportunities for growth and professional development.
• Compliance with local labor laws and regulations, including paid time off and holidays.