Delivery Manager- HRO Process – Chennai
ChennaiFull Time
DELIVERY & OPERATIONS
HRO
HRO OPERATIONS
Job description
Job Title - Delivery Manager - HRO Process –
BPO 5 – Chennai
Job Responsibilities
10 + yrs of
experience required
Lead or participate on project
teams involved with departmental or strategic projects.
Conduct performance
evaluations/reviews for team members. Identify the current competencies of each
associate and provide training and development in required skill areas.
Required Skills:
Should have in-depth Knowledge
of HRO Delivery
Manage the day-to-day
operations of a complex business unit comprising of 150-250 employees.
Identify issues bottlenecks
that prevent hinder the organization in providing the best-in-class customer
experience, escalate them appropriately and collaborate with Clients and
internal partners to fix those issues
Conduct performance
evaluations/reviews for team members. Identify the current competencies of each
associate and provide training and development in required skill areas.
Promote teamwork and
responsiveness of individuals in their areas of responsibility through support
and coaching.
Lead or participate on project
teams involved with departmental or strategic projects.
Monitor staffing needs for the
team, within the requirements of the department budget, and establish workforce
plan that anticipates business needs and staffing resources.
Ensure the team has the tools,
support and guidance necessary in order to fulfil its daily responsibilities in
a timely and accurate manner.
Manage Global business
partners. Foster team work and innovation across the sites to improve
performance and customer experience.
Must have skills
Should have in-depth Knowledge
of HRO Delivery
Lead or participate on project
teams involved with departmental or strategic projects.
Conduct performance
evaluations/reviews for team members. Identify the current competencies of each
associate and provide training and development in required skill areas.
Good to Have Skills:
Experience in managing
delivery for global customers
Skills Required
Delivery Manager- HRO Process – Chennai
ITES/BPO/KPO
Bachelor
Full Time, Permanent
Key Skills
- DELIVERY & OPERATIONS
- HRO
- HRO OPERATIONS
Other Information
GO/JC/2228/2026
Marilakshmi S
