Job description

• Candidates with 15 to 20 yrs exp in logistics / Freight services / BPO domain
• Hands on experience in Setting Up BPO Operations from Scratch and scaling up.
• Successfully managed multi location operations set up - from Hiring, process transition and Migration, Training, service delivery etc.
• Team management
• Client and stake holder management at exec level. - C - suite
• Metrics management
• PnL accountability
• Workforce management exposure
• SOP – Understanding / Creating SOP and converting into org goals / team goals / individual goals
• Building BPO teams from ground 0 and scaling upto 400+ FTEs
• Target : Pure play BPO or other IT services
• 24x7 Shift teams to be managed
• US Markets exposure
• Network building
• TAT / SLA tracking and reporting exposure

Skills Required

Key Skills

• BPO

Other Information