HRO Transformation Consultant – AGM - Mumbai
MumbaiFull Time
GENERATIVE AI AND AGENTIC AI
HRO
SOLUTIONING
TRANSFORMATIONS
Job description
Job Title: HRO Transformation Consultant –
AGM
Location: Mumbai
Candidate Expectations & Job description:
Minimum 15+ years of experience in HRO
Outsourcing industry of which at least 8+ years in managing large HR
Transformation initiatives.
End-to-End conceptualization and delivery of
all HRO Transformation solutions for clients encompassing formulation and
deployment of Digital Assets and Analytics solutions and Creating / proposing a
transformation road map for existing clients /processes.
Lead the customer engagement, design and
change process with customers that meet and exceed their business requirements
and enable the successful build and implementation of Digital solutions
Digital Initiative’s across following primary
impact areas; Infusion of Digital Technologies within Multiple domains to
differentiate processing capabilities (Customer Experience) from Contact to
Contract to Renewal - delivering business outcomes
Experience with major HR technology platforms
(Workday, SuccessFactors, Service Now HRSD, etc.), Gen AI / AI ML led platform
solutions, Automation – RPA / Chatbot led platform solutions across Hire to
Retire process
Partner with IT to evaluate, select, and
implement HR technology solutions
Manage complex, multi-workstream
transformation programs from conception through implementation.
Drive project planning, resource allocation,
risk management, and benefits realization
Lead systems integration efforts to create
seamless HR service delivery Addon Requirements
Demonstrated proactive, positive conflict
resolution skills.
Excellent analytical and problem-solving
skills
Excellent communicator at all levels
Intellectual curiosity, appetite to do things
better and proactive nature.
Operating model design, Value chain mapping
and business process reengineering, end-customer experiences, new technologies,
intelligent automation and robotics, data and analytics, platform business
models, straight through operations processes, AI and ML, and other traditional
and digitally related transformation activities which deliver significant
improvements to business efficiency and effectiveness.
Skills Required
HRO Transformation Consultant – AGM - Mumbai
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- GENERATIVE AI AND AGENTIC AI
- HRO
- SOLUTIONING
- TRANSFORMATIONS
Other Information
GO/JC/2347/2026
Hemalatha
