AGM – HRO Delivery Manager – Chennai
ChennaiFull Time
HRO
HRO OPERATIONS
PAYROLL
WFM
Job description
Job Title: AGM – HRO
Delivery Manager
Location: Chennai
Candidate
Specification& Job Responsibilities:
Candidate should
have 15-20 years of experience in HRO Operations.
Strong knowledge
of all E2E HRO processes – TA-EDM/ WFM- Payroll – Exit – HTR
Working
Experience of 15 – 17 years of HRO Global countries (NAM/ EMEA/ APAC).
E2E experience of
transition setup of global COE, with KT & DD (SOP/ SOW & MSA)
Negotiation
skills with Client for SLA through BIC post stabilization & implementation
Strong
understanding of all SLAs for HRO up to L4s, Co-relation to KPIs & BOIs
Experience in
Global ERPs (Workday/ SAP / SucessFactor/ Oracle)
Understanding of
Business & Ops Excellence practices, to present to Client implementing QCP/
FMEA & Risk Analysis
Focus &
commitment towards Contractual Productivity through levers of automation,
efficiency gain.
Understanding
& negotiation skills on TnM for process optimization, experience in Vol vs
FTE analysis
People Management
skills & retention skills through Org policies & practices
Deliver in high
quality, professional and proactive day to day service to client, with agreed
SLAs
Manage & present
daily governance through BIC – MIS
Handle regular
communication with the client and different stakeholders
Continually seek
out way to generate new ideas to improve existing process
Able to build a
positive culture and support to other team members
Ability to handle
confidential information in a discreet, professional manner
Responsible for
the team development, performance and maintenance within the organization
Assist your line
manager to assess the long term business trends
Create &
implement successful training and development of the team, to ensure E2E cross
skilling & succession
Achieve maximum
profitability and growth in accordance with organization plans
Understanding
of Account financials – of Revenue Levers to enhance Gross Margin through Cost
Control mechanism.
Assist in
compliance with all the financial and legal requirements, responsibilities and
obligations
Skills Required
AGM – HRO Delivery Manager – Chennai
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- HRO
- HRO OPERATIONS
- PAYROLL
- WFM
Other Information
GO/JC/2349/2026
Hemalatha
