WFM - Lead/AM/Manager/Senior Manager-Kolkata
KolkataFull Time
WFM
Job description
Job Title: WFM - Lead/AM/Manager/Senior Manager
Location: Kolkata
Job Description :
Candidates with Minimum 5+years of relevant Experience into WFM.
Managing the scheduling end to end for the entire FOH and Digital lines of business out of multiple sites
Managing stake holders from both Client side and internal ops managers from the monthly and weekly staffing activities point of view
Maker for the data outputs needed for financial output and outcome
Custodian of all reporting happening out of site with the below specialization:
Maker for all Data for reviews submitted at the Customer Leader and Domain head for BOH
Maker for all Data for reviews submitted at the Customer Leader and Domain head for FOH
Auditor for all All reporting
PBI exposure for reporting (PBI to Excel formulations)
ACD interface exposure for data mining
Managing the scheduling end to end for the entire FOH and Digital lines of business out of multiple sites
Managing stake holders from both Client side and internal ops managers from the monthly and weekly staffing activities point of view
Maker for the data outputs needed for financial output and outcome
Custodian of all reporting happening out of site with the below specialization:
Maker for all Data for reviews submitted at the Customer Leader and Domain head for BOH
Maker for all Data for reviews submitted at the Customer Leader and Domain head for FOH
Auditor for all All reporting
PBI exposure for reporting (PBI to Excel formulations)
ACD interface exposure for data mining
Client interface for all planning and
forecasting requirements basis the forecasting, staffing and scheduling model
COPC gold
He also serves as the backup to the Manager
WFM for engagement.
The candidate is expected to be a front line leader connecting the dots between technical and functional delivery.
He is to be an expert in MIS with basic knowledge in the core WFM domain as mentioned
Base auditing and review of reporting along with escalation management (internal and client) needs to be a core skill as well.
With the team being a part of the Maker function, the candidate is to be the checker along with other support functions like the transformation and the PMO team
The candidate is expected to be a front line leader connecting the dots between technical and functional delivery.
He is to be an expert in MIS with basic knowledge in the core WFM domain as mentioned
Base auditing and review of reporting along with escalation management (internal and client) needs to be a core skill as well.
With the team being a part of the Maker function, the candidate is to be the checker along with other support functions like the transformation and the PMO team
Skills Required
WFM - Lead/AM/Manager/Senior Manager-Kolkata
ITES/BPO/KPO
Full Time, Permanent
Key Skills
- WFM
Other Information
GO/JC/235/2025
Marilakshmi S
