Customer Relations Manager

Location

Responsibilities

• Manage customer relationships and resolve any issues or concerns in a timely and professional manner.
• Develop and implement customer-centric strategies to improve customer satisfaction and loyalty.
• Collaborate with the sales and service teams to ensure seamless customer experiences.
• Conduct regular reviews and documentation of customer interactions to identify areas for improvement.
• Maintain accurate records of customer complaints and feedback to inform business decisions.
• Work closely with the quality team to ensure high-quality customer service and resolve any quality-related issues.

Requirements

• 8-12 years of experience in customer relationship management, customer service, or a related field.
• Proven track record of delivering high-quality customer service and improving customer satisfaction.
• Strong understanding of customer-centricity and quality principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficiency in CRM software and other relevant tools.

Benefits

• Opportunity to work with a leading car dealership in Chennai.
• Competitive salary and bonus structure.
• Chance to develop and implement customer-centric strategies.
• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.