Manager – Customer Service transformation
PuneFull Time
DIGITAL TRANFORMATION
Job description
Roles and Responsibilities
To lead presales activities, including responding to
RFPs/RFIs, preparing proposals, and conducting client presentations.
To develop solution architectures and technical
roadmaps
To collaborate with sales teams to define go-to-market
strategies and value propositions.
To provide industry-specific consulting across BFSI,
Retail, Manufacturing, Healthcare, or other domains.
To drive process optimization and automation
initiatives using emerging technologies.
To collaborate with delivery teams to ensure seamless
execution of proposed solutions.
Must Have skills
8-15 years of experience in presales, solutions
consulting, or domain consulting.
Strong expertise in solution architecture, business
analysis, and consulting methodologies.
Experience in cloud, AI/ML, automation, and digital
transformation solutions.
Preferred knowledge of industry-leading tools and platforms (e.g.,
AWS, Azure, Salesforce, SAP, ServiceNow).
Skills Required
Manager – Customer Service transformation
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- DIGITAL TRANFORMATION
Other Information
GO/JC/2468/2026
Ramya V
