Associate - Service Assurance

Location

Responsibilities

• Ensure timely and accurate order management and validation
• Coordinate with installation teams for smooth service activation
• Collaborate with customers to resolve any service-related issues
• Utilize ServiceNow and Salesforce to track and manage orders and customer interactions
• Generate reports using reporting tools to analyze service delivery and customer satisfaction
• Work closely with the service assurance team to identify and resolve service quality issues
• Develop and maintain relationships with internal stakeholders to ensure seamless service delivery

Requirements

• 3-5 years of experience in telecom operations or a related field
• Strong knowledge of O2A, Order Management, and Telecom Operations
• Excellent communication and coordination skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in ServiceNow and Salesforce
• Basic knowledge of reporting tools and data analysis
• Ability to work independently and as part of a team

Benefits

• Medical insurance for self and family
• Retirement plan with employer matching
• Paid time off and holidays
• Opportunities for career growth and professional development
• Free meals and snacks in the office