Front Office Hostess

Location

Responsibilities

• Greet and welcome guests, respond to their inquiries, and provide them with information about the hotel's services and facilities.
• Manage front office operations, including check-in, check-out, and room assignments.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or complaints.
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
• Develop and maintain relationships with regular guests, including loyalty program members and VIPs.
• Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.

Requirements

• 1-4 years of experience in front office operations and management.
• Excellent customer relationship management skills, with the ability to build strong relationships with guests and colleagues.
• Strong hospitality expertise, with a focus on delivering exceptional guest experiences.
• Experience as a telecaller, with the ability to handle customer inquiries and resolve issues in a timely and professional manner.
• Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues from diverse backgrounds.
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service in a timely and professional manner.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop and maintain relationships with regular guests and colleagues.
• Opportunity to work with a team of experienced professionals in the hospitality industry.
• Access to ongoing training and development opportunities to enhance your skills and knowledge.
• Competitive salary and bonus structure, as per industry standards.