Job description

• Strong hands‑on experience with Genesys Cloud CX or Genesys contact center platforms.
• Solid understanding of Service Desk / Contact Center operations, KPIs
• Experience integrating Genesys with ITSM systems (CTI, interaction records, ticketing workflows).
• Strong hands‑on experience building GenAI/LLM solutions for IT Operations / Service Desk / Digital Workplace.
• Proficiency with Google AI Studio for prototyping and prompt-to-production workflows, and with the Gemini API for solution development.
• Experience with Vertex AI patterns for deploying and scaling Gemini-powered solutions (model access via APIs and workflow integration).      

Skills Required

Key Skills

• GEN AI
• AGENTIC AI
• GENAI/LLM
• GENESYS CLOUDCX
• ITSM OPERATIONS
• SERVICE DESK OPERATIONS

Other Information