Associate - Help Desk Support
0Full Time
ACTIVEDIRECTORY
HELPDESK/TICKETING TOOLS
MICROSOFT INTUNE
MICROSOFTAZURE
WINDOWS OS
WINDOWS SERVER ADMINISTRATION
Job description
Roles &
Responsibilities
Provide Level 1 technical
support for end users, addressing hardware, software, and network-related
issues.
Manage and support Active
Directory (AD) tasks such as user account creation, password resets, and
account unlocks.
Troubleshoot issues related
to Windows environments, applications, and enterprise tools.
Handle incident tickets,
service requests, and ensure timely resolution within SLA.
Escalate unresolved issues to
L2/L3 teams with proper documentation and analysis.
Support endpoint management
tools (e.g., Intune) for device configuration and compliance.
Assist in troubleshooting
network/security tools (e.g., VPN, proxy, Zscaler)
Must-Have Skills
Strong experience in L1 Help
Desk / IT Support environment
Hands-on experience with Active
Directory (password reset, account unlock, user provisioning)
Proficiency in
troubleshooting Windows OS and desktop-related issues
Good understanding of
ticketing systems and SLA-based support
Basic knowledge of cloud
platforms (preferably Azure)
Excellent verbal and written
communication skills
Skills Required
Associate - Help Desk Support
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- ACTIVEDIRECTORY
- HELPDESK/TICKETING TOOLS
- MICROSOFT INTUNE
- MICROSOFTAZURE
- WINDOWS OS
- WINDOWS SERVER ADMINISTRATION
Other Information
GO/JC/3086/2026
Ramya V
