International Voice/Chat Process – Associate /Senior Associate/Team Lead - Bangalore
BangaloreFull Time
INTERNATIONAL VOICE PROCESS
CHAT PROCESS
Job description
Role : International Voice/Chat Process
Location : Bangalore
Candidate Expectations & Responsibilities
3-8 Years
Work Experience in International voice
process, chat process
International
voice process experience - Mandatory
NO domestic voice process experience
US voice process experience - Preferred
Experience in International HR Helpdesk - Preferred
Experience in international chat process - Mandatory
Understanding of various processes of core HR Operations
Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya
NO domestic voice process experience
US voice process experience - Preferred
Experience in International HR Helpdesk - Preferred
Experience in international chat process - Mandatory
Understanding of various processes of core HR Operations
Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya
Flexible
with night shifts.
Skills Required
International Voice/Chat Process – Associate /Senior Associate/Team Lead - Bangalore
ITES/BPO/KPO
Bachelor Degree
Full Time, Permanent
Key Skills
- INTERNATIONAL VOICE PROCESS
- CHAT PROCESS
Other Information
GO/JC/315/2025
Marilakshmi S
