L0 Monitoring Analyst- Chennai/ Mumbai
MumbaiFull Time
HELP DESK
NETWORKING
Job description
Candidate Specification:
Candidate with minimum 2+ years of experience in IT
monitoring or helpdesk roles with mandate skills monitoring tools, network
operation center
Candidate must have basic understanding of IT infrastructure
(servers, OS, networks, applications)
Hands-on experience in monitoring tools and ticketing
systems must have.
Ability
to work 24x7 rotational shifts
Requires
candidates to Work from Office.
Job
Description:
Perform
real-time monitoring of servers, network devices, applications, jobs and
services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM,
Appdynamics, Dynatrace, OpsRamp).
Identify,
acknowledge and log alerts, events and anomalies
Escalate
incidents to L1/L2 support teams based on defined SOPs and severity
Perform
basic health checks and validations as per runbooks
Track and
update incident tickets in ITSM tools
Perform
initial triage of alerts (e.g. service restarts, disk clean-up commands if
permitted).
Document
incidents, actions taken, and resolution/escalation steps
Communicate
with on-call engineers and shift leads for follow-up or escalations
Ensure
monitoring dashboards and tools are operational and report any issues
Provide
shift-wise handover updates and contribute to incident reviews
Skills Required
L0 Monitoring Analyst- Chennai/ Mumbai
ITES/BPO/KPO
B. Tech
Full Time, Permanent
Key Skills
- HELP DESK
- NETWORKING
Other Information
GO/JC/328/2025
Ackshaya
